Blog

3 Ways JAMS + Banner® by Ellucian Strengthen Key Departments in Higher Education

HelpSystems is leading the pack when it comes to the digital transformation of higher education. That was made even more apparent at Ellucian Live 2019. Our JAMS team caught up with three groups of higher education professionals – those who are looking to centralize Banner processes, those who are looking for an alternative to their Read More



Long Run Limits: Why There is No Place for Runaways in Workload Automation

Waiting indefinitely, whether for the coffee you ordered 5 minutes ago, or for the date who is an hour late, causes one to question whether the expected outcome will ever happen. A well-designed Workload Automation strategy minimizes this type of uncertainty by establishing policies for runaways – jobs that should have completed within a set Read More


Dependency – A Workload Automation Core Concept

False starts eat away at an enterprise schedule. So many cycles of computing, database querying, and VM provisioning are wasted because some file wasn’t available yet, or some variable wasn’t set. No matter how perfect your part of the process was executed, the output remains valueless. And, the time invested is a loss to your Read More


Automating Direct Commerce (Ecometry)

Q&A with Dan St. Jean MVP Systems Software has helped many Direct Commerce customers automate their all-channel commerce systems with JAMS. We’ve been in the game so long that it’s not uncommon to hear our customers refer to Ecometry, Red Prairie, and even Escalate Retail, when they call. Whatever you call it, Direct Commerce continues Read More



Azure Database Options

The latest build of JAMS V7 provides users with a new database option – Azure SQL. For most enterprises, SQL, or even SQL Express, has plenty of horsepower to handle data on the back end of JAMS. We specifically designed JAMS to consume as few resources as possible – an efficient database structure, small payloads, Read More


Invoice Processing Automation

We often think of invoice processing as the responsibility of our accounting department and their ERP system. They should have this process locked up, right? But, IT teams can be deeply involved, especially when invoicing involves multiple platforms and systems. To generate invoices repeatedly and accurately requires a holistic view of every step of the Read More


Native Scheduler Showdown – Breaking Down Automation in Task Scheduler, SQL Agent and Cron

Let’s face it. Scheduling batch jobs with native batch automation tools isn’t easy, or flexible. Whether you’re wrestling with the complex format of cron, or dealing with the limited features in Windows Task Scheduler or SQL Agent, it is never as easy as 1-2-3. Let’s break down some real-world examples of scheduling batch jobs with Read More


Self-Service Automation – What’s Good for End Users is Great for IT Operations

What is Self-Service Automation? Self-service automation describes the practice of connecting self-service to other business processes and platforms through a workload automation solution, or empowering end-users with a self-service portal to run preconfigured jobs and processes through an enterprise job scheduling solution. According to Forrester, 70% of customers would prefer to use a company’s website Read More