JAMS is more than just software—we’re your ally on the automation journey. We go beyond the software to provide you and your team with comprehensive services and trainings to ensure automation success.
JAMS Professional Services delivers flexible offerings that scale with your business needs. Whether on-site or online, our trainings and services are tailored to your current goals—regardless of your project’s phase. Take advantage of our expert help and resources before and after your purchase to implement your JAMS environment faster, reduce IT risk, and gain helpful advice from experienced product specialists.
JAMS SERVICES
Short on time, need a hand with a project, or aren’t sure how to migrate your users and partners to JAMS? Our product specialists are here to help you get the job done—quickly, efficiently, and exactly the way you envision it.
JAMS RESIDENT ENGINEER
Basic
- Up to 40 hours monthly Medium
MediumUniversity
- Up to 80 hours monthly Advanced
Advanced
- Up to 160 hours monthly
A JAMS Resident Engineer project involves hiring a temporary JAMS automation expert to supplement your company’s existing staff during peak periods or to fill skills gaps. Our consultants work alongside your existing staff to complete your projects, providing additional capacity and expertise.
Unused hours under any plan do not carry over from month to month. Hours must be used monthly according to your chosen plan.
Additional hours above the allotted monthly can be purchased on demand. Operations hours are 8am – 5pm local time in supported regions: US: East, Central, Pacific, and West
JAMS HEALTH CHECK
Per Server
Assessment to evaluate your existing JAMS server for best practices, examine audit and log information for poor performance, document findings, and make recommendations for optimal performance.
JAMS UPGRADES
Small
- 1 JAMS enviornment
- Up to 5 Agents
- Up to 5,000 jobs per day
- 0 Integration Packs
Medium
- 2 JAMS environments
- Up to 30 Agents
- From 5,000 to 10,000 jobs per day
- Up to 1 Integration Pack (e.g. JDEdwards, PeopleSoft)
Large
- 4 JAMS environments
- Up to 300 Agents
- 10,000+ jobs per day
- 2+ Integration Packs (e.g. JDEdwards, PeopleSoft)
Support for the upgrade of the entire configuration from JAMS v6 to JAMS v7 and generate a fix plan in case issues are encountered after the upgrade.
The sizing of this project is intended to provide guidance only and is not a fixed rule. Actual project size may vary depending on a variety of factors, including but not limited to project scope, complexity, and resource availability. Therefore, the sizing provided should be used as an estimate and is subject to change as the project progresses.
Expert Services
Basic
- Up to 4 hours monthly
Standard
- Up to 10 hours monthly
Enterprise
- Up to 24 hours monthly
JAMS Expert Services provides a Fortra automation consultant to partner with your team to provide several services related to the JAMS solution.
Your dedicated expert will be familiar with your environment and offer advice, mentoring and training, and guidance for upgrades, migration, performance, and solution optimizations. They’ll also be able to assist in onboarding new JAMS users and provide analysis of your job history to look for patterns to identify improvements or add efficiency.
Additional hours above the allotted monthly can be purchased on demand.
JAMS QUICKSTART SERVICES
JAMS QuickStart Services provides customers with a detailed statement of work (SOW) that outlines the objectives and scope for their JAMS installation: How it Works, Deliverables, and Scope of Services.
JAMS MIGRATION SERVICES
Migration Packages
Our engineers will help you capitalize on the work your organization put into legacy schedulers or native scheduling tools—like Windows Task Scheduler, SQL Server Agent, Cron, and more—and streamline your conversion process so that you can migrate jobs to JAMS quickly.
JAMS University
These training modules are intended as introductory courses for those users who recently started using JAMS.
JAMS Standard Training
Included in the course is an overview of the main concepts of the software, navigating the system through the client interfaces, essential concepts around creating and building jobs and workflows, roles of users, agents, reporting, and enterprise automation across a multitude of platforms and systems. The training will focus on developing skills that can then be tailored to your own specific automation processes.
This course is intended for new users of JAMS with little or no prior experience of the tool. No prerequisites are required.
JAMS Administrator Training
This course is designed to provide you with a comprehensive understanding of the JAMS architecture and its various components. You will learn how to install and configure JAMS, manage upgrades, establish naming conventions, and organize jobs via folders. Additionally, you will learn about high availability and disaster recovery, JAMS security and roles, job migrations, and conversions.
By the end of this course, you will have a solid understanding of the JAMS architecture and how to manage it effectively. You will be able to configure JAMS to meet your organization’s needs, troubleshoot issues that may arise, and ensure that your JAMS environment is running smoothly.
JAMS Job Creator Training
This course is designed to provide you with a comprehensive understanding of how to create and manage jobs in JAMS. You will learn about the JAMS client interface, the inheritance model, JAMS agents, credentials, and additional job properties.
By the end of this course, you will have a solid understanding of how to create and manage jobs in JAMS. You will be able to use the JAMS client interface to define and execute jobs, build multi-step processes, and schedule items. You will also know how to use advanced parameters and variables, JAMS resources and queues, and calendars to manage your jobs effectively. Additionally, you will understand how to document your JAMS environment, use version control to manage changes to your job definitions, and export, import, and promote JAMS objects.
JAMS Operator Training
This course is designed to provide you with a comprehensive understanding of how to operate and manage JAMS. You will learn about the JAMS client interface, how to manage the schedule, generate reports, and use JAMS dashboards.
You will also learn how to troubleshoot common issues that may arise in JAMS.
By the end of this course, you will have a solid understanding of how to operate and manage JAMS. You will be able to manage the schedule, generate reports, and use JAMS dashboards to monitor the status of jobs and view system statistics. You will also be able to troubleshoot common issues that may arise in JAMS.
JAMS Programmer Training
This course is designed to provide you with a comprehensive understanding of how to program and extend the functionality of JAMS. You will learn about PowerShell programming, the JAMS REST API and web client, and the .NET API.
You will learn how to use PowerShell scripting to automate tasks and customize JAMS functionality, work with the JAMS REST API and web client to manage JAMS programmatically, and use the .NET API to create custom integrations with other applications.
By the end of this course, you will have a solid understanding of how to program and extend the functionality of JAMS. You will be able to use PowerShell scripting to automate tasks and customize JAMS functionality, work with the JAMS REST API and web client to manage JAMS programmatically, and use the .NET API to create custom integrations with other applications.
JAMS Full Training
The JAMS Full Training agenda covers 4 modules and is intended as introductory courses for those users who have recently started using JAMS. Included in the course is an overview of the main concepts of the software, navigating the system through the client interfaces, essential concepts around creating and building jobs and workflows, roles of users, agents, reporting, and enterprise automation across a multitude of platforms and systems. The training will focus on developing skills that can be tailored to your own specific automation processes. Modules include the following: JAMS Administrator Training, JAMS Job Creator Training, JAMS Operator Training, and JAMS Programmer Training.