A Dozen Things You Should Know About Automated Job Scheduling

Whether you’re just starting to think about an automation project or have one already underway, there are significant opportunities for improving processing. Here’s a list of a dozen items you should consider. 12. Automate the process of monitoring the schedule. Are you still manually checking off jobs in a log as they finish? There is




Invoice Processing Automation

We often think of invoice processing as the responsibility of our accounting department and their ERP system. They should have this process locked up, right? But, IT teams can be deeply involved, especially when invoicing involves multiple platforms and systems. To generate invoices repeatedly and accurately requires a holistic view of every step of the



Self-Service Automation – What’s Good for End Users is Great for IT Operations

What is Self-Service Automation? Self-service automation describes the practice of connecting self-service to other business processes and platforms through a workload automation solution, or empowering end-users with a self-service portal to run preconfigured jobs and processes through an enterprise job scheduling solution. According to Forrester, 70% of customers would prefer to use a company’s website



Automation is Captured Knowledge – Part 3

In my final post on this subject I will talk about what is probably the least discussed organizational IT asset – Informal Knowledge. Informal Knowledge is the knowledge that is held by members of an organization (and sometimes by partners or customers of the organization) that could be of benefit to that organization. This knowledge


Automation Is Captured Knowledge – Part 2

In part 1 of this series I mentioned the two types of knowledge that exist within the IT realm at any organization – Formal Knowledge and Informal Knowledge. Here I will be discussing Formal Knowledge and in Part 3 of this series I will talk about Informal Knowledge. One of the definitions of knowledge is


Automation Is Captured Knowledge – Part 1

Sometimes phrases or sentences simply resonate with you – they capture your attention when you hear them and you find yourself thinking about them long after you first heard them. Maybe it is because they were so outrageous that you can’t quite believe that someone just said that, or maybe it is because they got