Invoice Processing Automation

We often think of invoice processing as the responsibility of our accounting department and their ERP system. They should have this process locked up, right? But, IT teams can be deeply involved, especially when invoicing involves multiple platforms and systems. To generate invoices repeatedly and accurately requires a holistic view of every step of the Read More


Native Scheduler Showdown – Breaking Down Automation in Task Scheduler, SQL Agent and Cron

Let’s face it. Scheduling batch jobs with native batch automation tools isn’t easy, or flexible. Whether you’re wrestling with the complex format of cron, or dealing with the limited features in Windows Task Scheduler or SQL Agent, it is never as easy as 1-2-3. Let’s break down some real-world examples of scheduling batch jobs with Read More


Self-Service Automation – What’s Good for End Users is Great for IT Operations

What is Self-Service Automation? Self-service automation describes the practice of connecting self-service to other business processes and platforms through a workload automation solution, or empowering end-users with a self-service portal to run preconfigured jobs and processes through an enterprise job scheduling solution. According to Forrester, 70% of customers would prefer to use a company’s website Read More


Gearing Up for Legacy Scheduler Migration

The migration process from legacy job scheduler to workload automation solution can seem daunting at first. By understanding the potential benefits and costs of each method, you will be better able to choose a migration path that fits your needs. Note that if you are consolidating multiple legacy schedulers you will need to select the Read More



Automation is Captured Knowledge – Part 3

In my final post on this subject I will talk about what is probably the least discussed organizational IT asset – Informal Knowledge. Informal Knowledge is the knowledge that is held by members of an organization (and sometimes by partners or customers of the organization) that could be of benefit to that organization. This knowledge Read More


Automation Is Captured Knowledge – Part 2

In part 1 of this series I mentioned the two types of knowledge that exist within the IT realm at any organization – Formal Knowledge and Informal Knowledge. Here I will be discussing Formal Knowledge and in Part 3 of this series I will talk about Informal Knowledge. One of the definitions of knowledge is Read More


Automation Is Captured Knowledge – Part 1

Sometimes phrases or sentences simply resonate with you – they capture your attention when you hear them and you find yourself thinking about them long after you first heard them. Maybe it is because they were so outrageous that you can’t quite believe that someone just said that, or maybe it is because they got Read More