After one year of manual aid packaging with a new tuition model, the University decided it was time to better leverage their Banner installation. The University of Mary Washington set out to find a workload automation solution that worked well, was flexible, and offered good customer service.
When the University of Mary Washington (UMW) first moved to a Ruffalo Noel Levitz (RNL) net tuition discounting program, it took their team 8-10 hours a day to manually run ISIR loads through the 55 aid packaging groups (each a Banner process) to produce letter files. The University found they needed to automate the aid process in order to scale – hiring more personnel wasn’t an option.
With JAMS, a file trigger automatically kicks off the ISIR load import once a new file is ready, moves the ISIR load through hundreds of decision points and 120 packaging groups within the RNL matrix, and even creates letter files for the University to print letters. The whole end-to-end process runs in JAMS, and only takes about 20 minutes for each ISIR file – no manual processing necessary.