Automation Is Captured Knowledge – Part 2

In part 1 of this series I mentioned the two types of knowledge that exist within the IT realm at any organization – Formal Knowledge and Informal Knowledge. Here I will be discussing Formal Knowledge and in Part 3 of this series I will talk about Informal Knowledge. One of the definitions of knowledge is


Automation Is Captured Knowledge – Part 1

Sometimes phrases or sentences simply resonate with you – they capture your attention when you hear them and you find yourself thinking about them long after you first heard them. Maybe it is because they were so outrageous that you can’t quite believe that someone just said that, or maybe it is because they got