The support reps have been incredible; very knowledgeable and friendly. I really like how they’ll spend time on a call to get everything figured out. They offer the BEST support I have ever received from any company. Read More
JAMS has been great. Tech support has been pretty amazing in helping with questions. Users are very happy with the capabilities they have gained with JAMS such as triggered jobs, dependencies, and much easier FTP processing. Read More
I have nothing but praise for the quality and responsiveness of your support team. One of the best vendor support teams I have worked with. Read More
Always the best support! You answer the support question and even go the extra distance to provide additional feedback, tips, etc. Calls are answered quickly and you feel like you’re calling a friend down the road not across the world – that is greatly appreciated. I wish all companies had this type of service. Read More
JAMS has delivered the robust and flexible solution we needed to develop and fine-tune the job scheduling automation needs for our environment. The JAMS support team has been responsive and most importantly – solution oriented! We run a complex hybrid environment; nevertheless, each call to JAMS support has been a ‘first-call-fix’ which is so refreshing! Read More
I was impressed at how my ticket had a response within minutes! The support rep was knowledgeable and was able to identify and resolve everything in short order. Responsive and helpful – excellent follow up through resolution. Read More
The support analysts are excellent. They actually web-exed into my PC and really helped me understand an option in JAMS that I had no idea existed. MAHALO for the quick and timely help!! Read More
Excellent support. The engineer went above and beyond to help me with an integration between a new and an existing system, and generally showed me how to better use JAMS. Kudos. Read More
JAMS has the best customer support of any vendor I’ve dealt with in quite a long time. Even before we bought our license, we got good help. Now that we’ve paid, you’re still right there with us. Sometimes software support is great before the sale, and then wanes- not the case with JAMS. Read More