Service Desk & Support

Automation solutions that keep service levels at their best.

JAMS provides service desk teams and technical support staff with the tools they need to respond to automation issues quickly.

Key Features for Supporting Scheduled Jobs

  • Define recovery jobs
  • Failure alerts by email, phone, SMS
  • Integrate with monitoring frameworks
  • Include recovery instructions
  • Comprehensive log files
  • Notify business users

Case Study

Learn how the world’s 2nd largest nuclear power generator stays lean with self-service automation.

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ITSM Notifications

Receive and route failure notifications directly within your ITSM tool.

JAMS Job Mapped to a Business Service in ServiceNow