In Their Own Words

We’re refreshing the way enterprises automate. And we measure success by the voices of our customers.

JAMS has delivered the robust and flexible solution we needed to develop and fine-tune the job scheduling automation needs for our environment. The JAMS support team has been responsive and most importantly – solution oriented! We run a complex hybrid environment; nevertheless, each call to JAMS support has been a ‘first-call-fix’ which is so refreshing!BMW Bank North America
JAMS has the best customer support of any vendor I’ve dealt with in quite a long time. Even before we bought our license, we got good help. Now that we’ve paid, you’re still right there with us. Sometimes software support is great before the sale, and then wanes- not the case with JAMS.AAA Carolinas
I love JAMS. My client is coming from old hardware/OS/application to Linux/Modernized application. Sometimes when I read their jobs I think they’re coming from stone knives and bear skins to a Lexus.Alcoa
I have nothing but praise for the quality and responsiveness of your support team. One of the best vendor support teams I have worked with.Bruce Power
The JAMS Engineers are top-notch, prompt, and savvy. Very impressive support, thanks.Allstream

We give customers the attention they deserve.

Some of the best technical support I get is from the JAMS team. I always learn something new and never feel pressure to get off the call.Comcast
Excellent support. The engineer went above and beyond to help me with an integration between a new and an existing system, and generally showed me how to better use JAMS. Kudos.Akorn Pharmaceuticals
The support analysts are excellent. They actually web-exed into my PC and really helped me understand an option in JAMS that I had no idea existed. MAHALO for the quick and timely help!!Bank of Hawaii
I was impressed at how my ticket had a response within minutes! The support rep was knowledgeable and was able to identify and resolve everything in short order. Responsive and helpful – excellent follow up through resolution.Berkshire Bank
JAMS has been great. Tech support has been pretty amazing in helping with questions. Users are very happy with the capabilities they have gained with JAMS such as triggered jobs, dependencies, and much easier FTP processing.Caterpillar
The customer support at JAMS is very knowledgeable, helpful, courteous, patient… The list goes on. Best customer support I have ever seen.Fire Mountain Gems
Always the best support! You answer the support question and even go the extra distance to provide additional feedback, tips, etc. Calls are answered quickly and you feel like you’re calling a friend down the road not across the world – that is greatly appreciated. I wish all companies had this type of service.Brookdale Senior Living Solutions
The support reps have been incredible; very knowledgeable and friendly. I really like how they’ll spend time on a call to get everything figured out. They offer the BEST support I have ever received from any company.City of Burbank
JAMS Engineers are great to deal with, reliable, technically very strong and always willing to help. It’s great to be working with them on our implementation. You guys are first class!Challenger Limited
I have always received great support from the JAMS support team. They are very quick; I no sooner posted my last question and I was being called. Keep up the good work.Destination XL Group

We take on our customers’ challenges as if they were our own.

Our PoC was very easy with the fantastic support we received from JAMS along the way. Thanks to all the fantastic support engineers who helped!FirstBank
MVP continues to provide some of the best vendor support I have seen in my 30 years of IT.Greater Bank
Just Wanted To Say JAMS is AWESOME!!MSRB
Purchasing JAMS is one of the best decisions I ever made in my career. JAMS Support is always top notch. They never let us down.Pennsylvania Employee Benefit Trust Fund (PEBTF)
I work at a not-for-profit organization in Ohio that provides IT services to our member school districts. There are a total of 23 similar sites in Ohio and we all use JAMS. The JAMS product has been very cost-effective and robust. Support from the start has been top-notch. Thanks to the JAMS team.Management Council Ohio Education Computer Network
You guys make calling support easy. Try to get this level of support with Microsoft or another IT company, well it is not possible. Keep up the excellent work.Merchants Fleet Management
I was blown away at how quickly I was on a live meeting after my chat session; it was almost instant. I wish all support departments were this prompt.Newfield Exploration Company
JAMS support is always excellent, accurate, and courteous too. You guys are always quick to answer questions, and go above and beyond. I am very satisfied.Red Lobster
The JAMS team is very professional, knowledgeable, easy to work with, and quick to return a support request. Very good experience.Ohio Department of Health
As a system admin, JAMS has been a great product to implement and support. JAMS is easy to use, easy to maintain and the business users feel very comfortable using the product. Support has been great as we move toward production and they have answered all of our questions and gone beyond to explain things that we were not clear on. You have a great product in your hands, your support staff is great and that combination makes the whole system a real winner for us.Orange Lake Resorts
You guys continue to impress with really fast responses on support requests. I think it’s a fantastic quality that your support team is quick to respond and does not leave tickets in queue for so long like so many other companies. This is a significant benefit of using your product.Miller's Ale House Restaurants
I can’t say thank you enough for the support your company has provided before, during, and after the sale. As we continue to develop new ways to utilize JAMS to fit our needs, I’m confident that your team will be there to overcome the challenges and bring intelligent managed solutions to the table.Ohio National Financial Services
I’m impressed. The support we receive from JAMS is by far the best out of any 3rd party software that we own. You don’t just say you value support, you actually do value support, and it shows.Orix
Your support team always, always comes through and assists me. More times than not, they exceed my expectations and are always willing to help me get my questions, or concerns addressed quickly and confidently!PODS
Thank you so much for helping us get to know the JAMS software better. Your attention to details is exemplary and do it now attitude has helped us tremendously in getting this software and our team to the next level. You never say no to our requests and the always pleasant attitude is appreciated. I cannot ask for more. On behalf of Team Panda, we once again thank you for the job well done.Panda Restaurant Group
Everything, and I mean everything, is automated in JAMS. Backups, maintenance, everything runs in JAMS. We have over 600 jobs running daily. If we need to change the schedule we change JAMS, not the job. It’s great.Ryder
I must let you know that JAMS has, by far, one of the best customer services I have ever worked with. The staff goes above and beyond to help us with software, scripts we have written, and take the time to explain changes they are recommending.
We made the right choice.Stone Coast
JAMS support has consistently been the best I’ve ever experienced. Many Thanks.Utah Higher Education Assistance Authority
MVP Support is always reachable and knowledgeable. One of the best vendors we have.Sur La Table
I wish all our vendors were partners like you! I love JAMS but not just the tool, I love the commitment you and all the JAMS/MVP associates have made to helping us successfully leverage this tool to accomplish our goals. I tell EVERYONE about it, and have even started to use my experience with you guys as a measurement of future IT vendor candidates.Steak 'n Shake
I wanted to drop you a line and say thank you for adding those cool features in JAMS (auditing, cancel with success). They make our lives very easy. I love your product and great support you’ve been providing over the years.Union Bank
We have fully incorporated JAMS into our new cloud based infrastructure. JAMS has given us a reliable automation tool as well as an administration tool which has eliminated manual errors. Mundane repetitive tasks are now standard setups in JAMS which give a 100% accuracy rate on tasks.Victoria Department of Sustainability & Environment
The support I’ve received has been the best of any product I’ve ever deployed.West Virginia University
We are loving JAMS!! We are in the process of moving various other scheduled tasks to JAMS. The more we use it, the more we discover its other uses.West Jefferson Medical Center
The strong opinion from everyone here who has worked with your support team is that you have, hands-down, the best product support we have ever seen. I can’t stress enough how helpful and diligent your support team has been, and their responsiveness is in no small part responsible for how successful our implementation and adoption rate has been.Thirty-one Gifts

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