Services and Premium Support for JAMS Scheduler Teams

Planning time, migration help, and training from the engineers who build it.

Premium Support

Engineer time on your calendar before something breaks

Premium Support puts JAMS engineers on your environment on a set schedule, so upgrades, reviews, and license needs get planned instead of rushed.

What’s included

Health Check · once a year

Review meetings · twice a year

Major upgrade · one a year

Service deliverables · four a year

Temporary license key · 120 days

Faster SLAs · across all severities

Built for moments like these

An upgrade landing on a weekend

Your one major upgrade a year is included. We plan it with you, and after-hours work can be added when the change window falls on a weekend.

An environment nobody has reviewed lately

Your yearly Health Check and two review meetings put our engineers on your audit logs, performance, and configuration before drift turns into a failed job.

A license key needed mid-migration or for a DR test

A 120-day temporary license key covers a parallel environment while you migrate or run a DR test.

Migration Services

Know the timeline and the price before you move a job

Send an extract of your job definitions and get a conversion assessment back within five business days. Our converter handles roughly 75 percent of the conversion, and nothing cuts over until your team signs off.

Tidal by Redwood

Facing a Tidal renewal? Start with an assessment of your own job definitions.

Converts automatically

Jobs, commands, and folder structure

Job dependencies

Calendars and schedules

Agents and agent lists

Run-as credentials, variables, and retry limits

Needs manual setup

Email notification recipients, FTP connections, templated variables, and a few specialized job types.

BMC Control-M

Running Control-M and wondering what a move would cost? Your extract gets you a firm number.

Converts automatically

Jobs and commands, including embedded scripts

In/Out condition dependencies

Calendars and schedules

Agents, connections, and run-as credentials

Notifications, file watchers, and most variables

Needs manual setup

Host-group submission, rule-based calendars, some AutoEdit variables, and BIM SLA services, which are rebuilt as JAMS Scheduler SLAs.

ActiveBatch by Redwood

Weighing your next ActiveBatch renewal? See the path, the converter, and the timeline.

Converts automatically

Jobs, commands, and multi-step jobs

Job plans, as Sequences with parallel groups

Job and file dependencies

Calendars and schedules, including monthly patterns

Agents, execution pools, credentials, and variables

Needs manual setup

Jobs built on loops or conditional branches, which are rebuilt as Workflows from a full step-by-step spec, plus Active Variables computed at run time.

Passwords for credentials and connections never convert from any scheduler. Your team re-enters them in JAMS Scheduler.

Conversions run on JUMP, the JAMS Scheduler migration tool. Run a free dry run on your own environment to preview your converted jobs.

Moving off Windows Task Scheduler, SQL Server Agent, or Cron? Same team, same process.

Virginia DMV logo

Virginia DMV moved more than 80 production jobs off ActiveBatch and cut over to JAMS Scheduler in roughly two weeks, with zero jobs lost.

Read the Virginia DMV case study →

QuickStart

In production within 30 days

Our engineers install, configure, and deploy JAMS Scheduler with your team, then hand over what they know. You’ll have a meaningful footprint in production within 30 days.

Upgrades

Upgrade on your schedule, with a plan first

Included in Premium Support (one major upgrade a year)

Every upgrade starts with an assessment of your current environment. We find the gaps, build a plan for your setup, and run it during business hours or after. After-hours work is available at added cost.

Training

Training for every role on your team

Administrator

Install, secure, and maintain the environment, including agents, credentials, and roles.

Job Creator

Build jobs, workflows, and schedules, with the dependencies and triggers that connect them.

Job Operator

Monitor the schedule, respond to failures, and hold, rerun, or restart jobs.

Programmer

Extend JAMS Scheduler with PowerShell, the REST API, and custom execution methods.

Delivery formats

Focused session

Train-the-trainer

Recorded

Onsite

Need Help? Let’s Chat

Tell us what you’re running and what you need, and our services team will follow up with next steps.

Need Help? Let’s Chat

Tell us what you’re running and what you need, and our services team will follow up with next steps.

Need Help? Let’s Chat

Tell us what you’re running and what you need, and our services team will follow up with next steps.