Privacy Statement

Last Updated: April 2019

HelpSystems is committed to protecting your privacy. This Statement of Privacy applies to any and all HelpSystems brands and affiliated sites. This statement governs the data collection, processing, and usage practices of HelpSystems. By using the HelpSystems website, you consent to the data practices described in this Statement. This Statement of Privacy applies to information acquired on the website only and not to information acquired elsewhere.

Website Collection and Use Practices

HelpSystems collects personally identifiable information provided by users when they submit a web form on one of our websites. This information includes non-sensitive data such as your email address, name, company name, home and/or work address and/or telephone number.

This site participates in the LeadLander Contact Network. Basic Information submitted to this site may be shared with UpLand LeadLander. If you submit information to this site and visit the site of another LeadLander Contact Network participant, the information submitted here may be made available to that Contact Network participant.

In the event that you contact us through the website, we may also request that you provide additional user information relevant to the support you request. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Social Media (Features) and Widgets

Our website(s) includes social media features, such as the Facebook Like button and widgets, “Share This” button, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Links to Other Websites

Our site includes links to other website(s) whose privacy practices may differ from those of HelpSystems. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website(s) you visit.


We may post your testimonial along with your company’s name or your name.

Public Forums and Comment Sections

Our website(s) offers publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through HelpSystems public message boards, blogs, or forums, this information may be collected and used by others. Note: HelpSystems does not share your private online communications with others.

Use of Personal Information: Opt Out and Unsubscribe

HelpSystems collects and uses your personal information to operate the HelpSystems website and deliver the services you have requested and HelpSystems has a legitimate interest in doing so in order to run its business and deliver our services. HelpSystems may also use your personally identifiable information to inform you of other products or services available from HelpSystems and its affiliates but only if we have received your consent to do so. You can withdraw your consent at any time but withdrawing your consent does not affect the lawfulness of any communications HelpSystems has sent to you before your consent was withdrawn. HelpSystems may also collect your personal information via voluntary surveys or contests in order to conduct market research or to collect feedback in order to improve our products and services. You will always have the option to unsubscribe (see “To Unsubscribe From HelpSystems” below). HelpSystems does not sell, rent, or lease its customer lists to third parties in which we do not have a formal agreement to provide services to HelpSystems and our customers or prospects. HelpSystems does not share personally identifiable information except as described in this policy.

HelpSystems may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, HelpSystems may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to HelpSystems, and they are required to maintain the confidentiality of your information. HelpSystems does not collect sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

HelpSystems also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files. We may use and share aggregate or non-personal information without restriction. If you access this website from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.

There is also information about your computer hardware and software that is automatically collected by HelpSystems. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used by HelpSystems for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the HelpSystems website. For these purposes, we do link this automatically collected data to personally identifiable information such as name, email address, address, and phone number.

Third-Party Services

HelpSystems uses a variety of third-party services, including Google Analytics. These services may automatically collect information provided by your browser as part of a web page request, such as your referring domain, cookies, or your IP address. For more information on how these tools collect and use your information, please refer to their respective privacy policies. By using our website, you consent to the processing of data by these third parties in accordance with their privacy policies.

Third-Party Tracking Technologies

If you wish to withdraw your cookie consent, click here.

A cookie is a small piece of data (text file) that a website asks your browser to store on your computer in order to remember information about you, such as your language preference. Those cookies are set by us and called first party cookies. We also use third party cookies, which are cookies from a domain different than the domain of the website you are visiting, for our advertising and marketing efforts.

We use cookies to:

  • Assist you in navigation and web form submissions
  • Understand how visitors use our site to provide an optimal browsing experience
  • Personalize our promotional and marketing efforts

Below is the list of cookies currently used on this site. Our website is scanned regularly to maintain a list as accurate as possible.

Cookie Provider Cookie Name Description Expiration
AdRoll consent/hod AdRoll provides interest-based advertisements to show our ads on other websites. The technology to do this is made possible by cookies and as such we may place this so called “remarketing cookie” during your visit. Session
Amazon Web Services (AWS) AWSALB Registers which server-cluster is serving the visitor. This is used in context with load balancing , in order to optimize the user experience. 6 Days
CloudFlare __cfduid
Used by the content network, CloudFlare, to identify individual clients behind a shared IP address and apply security settings on a per-client basis. 1 Year
DoubleClick IDE
Used to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user (IDE). Test_cookie is used to check if the user’s browser supports cookies. 1 Year
1 Day
Google Ads pagead/1p-user-list/# Generated by Google pagead dynamic marketing to track events such as conversions or other meaningful user interactions. Session
Google AdWords ads/ga-audiences Used to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session
Google Analytics _ga
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 2 Years
1 Day
1 Day
HubSpot __ab12#
Collects anonymous statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded (__ab12# and __hssrc). Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels (__ptq.gif). Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts (hubspotutk). 1 Year
1 Year
IBM Watson (SilverPop) com.silverpop.iMA.page_visit
Used to track statistics regarding SilverPop forms on the site. 1 Day
1 Day
999 Days
LeadLander trackalyzer Trackalyzer is a cookie used by LeadLander that helps us monitor our site traffic and use. This process includes the collection of IP addresses and search-related data in order to evaluate visits to, and monitor use of, the site. 1 Year
OptinMonster _omappvp
These cookies are used by OptinMonster to identify new vs. returning visitors for behavioural marketing purposes. 11 Years
1 Day
WordPress wpfront-notification-bar-landingpage This cookie is used by WordPress to open/close a bar on the top or bottom of a page to display notifications. Session
YouTube GPS
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location (GPS). YSC cookie registers a unique ID to keep statistics of what videos from YouTube the user has seen. The remaining cookies are used to store the user’s video player preferences using embedded YouTube video. 1 Day
8 Months
179 Days
ZenDesk ZD-buid
Used by ZendDesk to identify the user on recurring visits, register the date and time for the user’s most recent visit, register whether the self-service assistant Zendesk Answer Bot has been displayed to the website user, and to store a unique ID that identifies the user’s visit, respectively. Persistent
ZenDesk Chat __zlcmid
Zendesk Chat provides website chat. The cookies are used to store the user identity across visits and the user’s preference on whether to disable Live Chat. 1 Year


Do Not Track Disclosure

This website does not monitor for or behave differently if your computer transmits a “do not track” or similar beacon or message.

Legal Disclaimer

HelpSystems websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary or reasonably desirable in our business judgment to protect our interests or those of third parties to: (a) conform to the edicts of the law or comply with legal process served on HelpSystems or the site; (b) protect and defend the rights or property of HelpSystems (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of HelpSystems, or the public.

Access to Personally Identifiable Information

You have the following rights with respect to your personal information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be removed from our records and
  • To unsubscribe

If you wish to request a copy of your personal data that HelpSystems holds, please complete this form. We will respond to all requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If wish to have your personal data removed from our systems, please complete this form.

Security of your Personal Information

No method of safeguarding information is 100% secure. HelpSystems uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. HelpSystems secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. HelpSystems may use third-party SSL-secured payment processors to collect credit card data.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If the data is no longer needed and there is no legal requirement to maintain the personal data indefinitely, your data may be maintained for up to 12 months. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Statement

HelpSystems will occasionally update this Statement of Privacy. HelpSystems encourages you to periodically review this Statement to be informed of how HelpSystems is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

To Unsubscribe from HelpSystems

You may unsubscribe from HelpSystems communications by clicking on the “unsubscribe” link located on the bottom of your email or emailing us at [email protected]. Current customers or those with contractual obligations will continue to receive product updates and other important communications.

Contact Information

HelpSystems welcomes your comments regarding this Statement of Privacy. If you believe that HelpSystems has not adhered to this Statement, please contact HelpSystems at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem. If HelpSystems cannot resolve a complaint to your satisfaction you can contact the ICO at or by telephoning 0303 123 1113 if the complaint relates to the way your personal data has been handled.

HelpSystems is located at 6455 City West Parkway, Eden Prairie, MN 55344. We can be reached by phone at 800-328-1000.

Visuals and Photography

HelpSystems owns the rights to all visual content on including all logos, photographs, icons, infographics, graphics, and any other imagery.

Copyright Terms and Conditions

The content on this website is protected by the Copyright Laws of the United States of America and other countries worldwide. The unauthorized use and/or duplication of this material without express and written permission from HelpSystems is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to HelpSystems with appropriate and specific direction to the original content.