JAMS Incident Management
Incident management software that never misses a page
When something breaks, JAMS Incident Management makes sure the right person picks up. Alerts escalate through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges. It works with any team and any stack, and it’s priced per user so it scales as your team grows. Built for the teams that can’t afford a missed page.
Free for 14 days. No credit card required.
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Live demo, no signup
Try a Sample Call
Enter your phone number and hear JAMS Incident Management page you, live, the way it pages a real on-call engineer during an incident.
US, UK, and Australian numbers. Standard call rates may apply.
Any stack, any team
Fully standalone, with a built-in bonus for JAMS Scheduler teams
You don’t need JAMS Scheduler to use JAMS Incident Management. Alerts come in from monitoring tools, email, webhooks, or the API, and the product handles paging and escalation on its own. If you do run JAMS Scheduler, there’s a built-in bonus: job failures can open incidents automatically, so a failed job becomes a ringing phone with no swivel chair in between.
From first alert to acknowledged
Results appear here
Alerting and escalation shouldn’t depend on someone watching a screen
Monitoring tools are good at detecting failures and bad at waking the right human. Email alerts get buried, and group chats scroll past.
A missed page at 2 a.m. becomes an outage measured in hours.
Incident management software exists to close that gap: it turns a raw alert into a phone that rings, an escalation that climbs, and an acknowledgment you can see.
Beyond job failures
It watches JAMS itself, not just your jobs
Most monitoring assumes the monitoring tool stays up. JAMS Incident Management checks the health of JAMS’s own Windows services—JAMS Executor, JAMS Scheduler, and JAMS Server—directly on the host through a lightweight connector agent. That means the health check still works even if the JAMS REST API itself goes down, since it doesn’t depend on the thing it’s watching to also report on itself. New services are discovered automatically when JAMS is upgraded, but stay unchecked until you turn them on, so an upgrade can’t quietly start paging you at 3 a.m.
Opsgenie shuts down April 5, 2027
Convert from Opsgenie to JAMS Incident Management in days, not weeks or months.
With our built-in converter, we import your schedules—including time zones, rotation lengths, handoff times, coverage windows, rotation order, and overrides. JAMS Incident Management rebuilds that same rotation logic rather than flattening it into a static list of names. Nothing is created in your account until you’ve reviewed a report and confirmed it. Also, escalation policies aren’t guessed at, and a live schedule nested inside another isn’t collapsed into a fixed list. Everyone imported becomes a user with calls and email active right away. SMS stays off until each person opts in the first time they sign in.
Every channel your team actually answers
Voice
SMS
Push
Microsoft Teams
Slack
Voice and SMS use phone numbers in the US, UK, and Australia today. Email, push, Microsoft Teams, and Slack work anywhere. Two-way integrations with Azure Monitor, ServiceNow, and Zendesk sync acknowledge and resolve actions back to the source system.
Simple per-seat pricing, built to scale with your team
Start with a free 14-day trial, then choose the tier that fits. Set your team size and billing interval below to see exact pricing update in real time.
users
Free
Up to 5 users
$0
- 5 SMS per user/month · no voice calls
- 1 flow · 1 on-call schedule
- Unlimited email, push, Teams & Slack alerts
- No SSO
- No premium integrations, AI Helper, or audit trail
No card required. Upgrade when you outgrow it.
Starter
Up to 25 users
$6/user/month
- 50 SMS + 10 voice calls per user/month
- Unlimited flows & on-call schedules
- Unlimited email, push, Teams & Slack alerts
- SSO available as an add-on
- No premium integrations, AI Helper, or audit trail
Add SSO, extra SMS or extra voice calls as add-ons.
5 users · $30/month · billed annually at $360/yr
Most popular
Professional
Up to 50 users
$16/user/month
- 100 SMS + 20 voice calls per user/month
- Unlimited flows & on-call schedules
- Unlimited email, push, Teams & Slack alerts
- Includes SSO
- Includes premium integrations, AI Helper & audit trail
Everything in Starter, plus SSO, premium integrations, AI Helper, and audit trail.
5 users · $80/month · billed annually at $960/yr
Enterprise
For 51+ users
Let's Talk
- Customized packaging and pricing for large, enterprise teams
Tailored to your team's needs.
How SMS and voice are counted. Only texts and phone calls count against your allowances — email, push, Microsoft Teams and Slack are unlimited on every plan, including Free. Each message on each channel counts separately, so reaching one person by both call and text spends one of each, and every additional recipient or escalation step adds more. Both allowances are per user but pooled across your team, so adding someone raises them. We email your admins at 75% and 100% of each allowance; past a limit, that one channel pauses until it resets next billing cycle while the others keep delivering. Add users, buy extra SMS, or move up a plan at any time to raise it immediately.
Questions about limits or coverage? See the FAQ
Frequently asked questions
Do I need JAMS Scheduler to use this?
No. JAMS Incident Management is fully standalone. It takes alerts from your monitoring tools, email, webhooks, or API and handles the paging and escalation on its own. If you also run JAMS Scheduler, there's a built-in bonus: job failures can open incidents automatically. That integration is optional, not a requirement.
What happens if I hit my monthly notification limit?
We email your admins at 75% and again at 100% of an allowance, naming the channel affected. You're never locked out: only that one channel pauses, everything else keeps delivering, and the allowance refills at the start of your next period. Running out of texts never stops your calls, emails, push, Teams or Slack. A trial works exactly the same way — using up your 50 SMS or 10 voice calls pauses that channel, it does not end your trial. To get more capacity right away on a paid plan, add seats (SMS and voice scale per seat), buy an SMS or voice top-up, or move up a plan. On a trial, pick a plan and your account continues in place with that plan's allowances.
What counts as one notification?
One notification is a single message to one person on one channel, so each channel you pick for a person counts separately. Reaching someone by both call and text is two notifications, and every additional recipient or escalation step adds more. Only messages we actually send count; undelivered attempts don't.
Which countries do you support?
Voice and SMS use phone numbers in the US, UK, and Australia today. Contact us to enable other regions. Email, push, Microsoft Teams, and Slack work anywhere, since they aren't tied to a phone number.
How does the free trial work, and what happens when it ends?
The trial runs 14 days with every feature unlocked and no credit card required — including voice calling, escalation policies, on-call scheduling and every integration. Email, push, Microsoft Teams and Slack are unlimited, and you can invite as many teammates as you like. For the metered channels you get 50 SMS and 10 voice calls in total for the whole account — not per person — which is enough to test paging properly. If you use them up, texts or calls pause while everything else keeps running; we email your admins at 75% so it is not a surprise. Running out never ends the trial early — it pauses only when the 14 days are up. Picking a plan continues your account in place, with your flows, users and settings carried over, and allowances that then scale with the seats you buy.
How is my data protected?
Data is encrypted in transit (TLS), and stored provider credentials are encrypted at rest. Each tenant's data is isolated, all access is authenticated, and optional single sign-on (OIDC) and audit logging are available. The service is hosted on Microsoft Azure.
How much does JAMS Incident Management cost?
Pricing is per user, not a flat rate, so it scales with your team size. Free covers up to 5 users at no cost, with 25 pooled SMS a month and no voice calls. Starter starts at $6/user/month billed annually for up to 25 users, including 50 SMS and 10 voice calls per user pooled across the team. Professional starts at $16/user/month billed annually for up to 50 users, with double the SMS and voice allowances plus Azure Monitor, ServiceNow, and Zendesk integrations, SSO, and Audit Trail included. Enterprise offers unlimited users, SMS, and voice calls at custom pricing. Every plan starts with a free 14-day trial, no credit card required. (Monthly billing is also available at a slightly higher per-user rate — annual saves $2/user.)
What are the features of JAMS Incident Management?
JAMS Incident Management makes sure someone actually responds. It takes alerts from your monitoring tools, JAMS Scheduler, Windows services, ServiceNow, Zendesk, email, or an API, and reaches the right on-call person by phone call, SMS, push, email, Teams, or Slack — escalating until someone acknowledges. On-call schedules and escalation policies decide who that is, and coverage gaps are surfaced before an incident finds them. Recipients can acknowledge, close, or even restart a failed JAMS job straight from the call, and that state syncs back to wherever the alert came from.
Put an end to the missed page
Free for 14 days. No credit card required. Cancel anytime.
