Self-Service Automation – What’s Good for End Users is Great for IT Operations

According to Forrester, 70% of customers would prefer to use a company’s website to get answers to their questions than contact companies via telephone or email. Gartner, too, predicts that by 2020, the customer will manage 85% of the relationship with an enterprise, without human interaction. Self-service not only accommodates the preferences of end usersRead More