Automation is Captured Knowledge – Part 3

In my final post on this subject I will talk about what is probably the least discussed organizational IT asset – Informal Knowledge. Informal Knowledge is the knowledge that is held by members of an organization (and sometimes by partners or customers of the organization) that could be of benefit to that organization. This knowledgeRead More

Automation Is Captured Knowledge – Part 2

In part 1 of this series I mentioned the two types of knowledge that exist within the IT realm at any organization – Formal Knowledge and Informal Knowledge. Here I will be discussing Formal Knowledge and in Part 3 of this series I will talk about Informal Knowledge. One of the definitions of knowledge isRead More

Automation Is Captured Knowledge – Part 1

Sometimes phrases or sentences simply resonate with you – they capture your attention when you hear them and you find yourself thinking about them long after you first heard them. Maybe it is because they were so outrageous that you can’t quite believe that someone just said that, or maybe it is because they gotRead More