Harry Reisenleiter, VP Communications
JAMS Incident Management Pack Released
10 December 2014 – MVP Systems Software today announced it has received certification of its integration with ServiceNow. Certification by ServiceNow signifies that JAMS has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures best practices are utilized in the design and implementation of the JAMS integration with ServiceNow.
The newly certified integration, the JAMS Incident Management Pack, enables ServiceNow users to automatically generate new incidents directly from JAMS alerts. The instant a scheduled job fails, JAMS creates a ServiceNow incident. JAMS populates new incidents with valuable details about the conditions under which a job failed, details that have often required an agent to spend time collecting. The JAMS Incident Management Pack provides critical information such as:
- Details of the job failure (e.g. error codes and log files)
- The user who submitted the job
- The agent machine where the job was executed
- The time the job failed
Through automation, the JAMS Incident Management Pack closes the gap between IT service events and resolutions.
“Mean time to resolution is a highly valued metric for our mutual customers,” said David Kluskiewicz, MVP’s VP of Marketing. “By connecting the robust data captured by JAMS with a strong incident management process, an organization can make the resolution process more efficient and improve its ability to meet demanding SLAs.”
MVP Systems Software will be sponsoring and exhibiting at Knowledge15, the largest gathering of IT professionals learning how to leverage cloud services to transform service management across the enterprise, April 19 to 24, 2015 at Mandalay Bay in Las Vegas.
JAMS is the only job scheduling system built on the .NET framework and is the first enterprise job scheduling system that can be leveraged by both IT Operations Personnel and Application Developers. With its roots in Windows, JAMS also supports running processes across a variety of operating systems (UNIX, Linux, System i, OpenVMS, etc.) and applications (PeopleSoft, SAP, SQL, Oracle, Symitar, Ecometry, etc.) To learn more about JAMS, please visit www.JAMSScheduler.com or call 800-261-JAMS.
MVP Systems Software, Inc. and all other MVP Systems Software product or service names are registered trademarks or trademarks of MVP Systems Software, Inc. All other trademarks or registered trademarks belong to their respective companies.