Support Engineer – EMEA

Job Title

Support Engineer

Location

Slough, UK

Job Description

JAMS support engineers solve the ever-evolving business problems associated with running diverse batch processes across enterprises. They collaborate daily with a responsive, dedicated development team as well as experienced application specialists to deliver rock-solid support. They provide pre-sales product demonstrations, support technical evaluations, and provide tier-1 support to a global customer base. Work and grow in a well-established culture of learning, professional development, and constructive feedback.

Desired Skills

  • Ability to write clearly and concisely
  • Attention to detail
  • Extremely strong personal skills
  • Ability to manage multiple projects simultaneously
  • Strong problem solving skills
  • Self-motivated, with can-do attitude

Required Qualifications

  • Prior customer service experience
  • Demonstrated presentation ability
  • Working knowledge of programming languages (.NET, C#, PowerShell)
  • Understanding of Windows and UNIX Servers, CLI, security, and networking
  • Experience working with SQL Databases (MSSQL, MySQL, Oracle)
  • Understanding of DevOps and cloud technologies
  • Multi-lingual skills preferred

Responsibilities Include

  • Provide timely and clear support to a global base of enterprise customers through multiple support channels
  • Troubleshoot issues across multiple platforms and applications
  • Convert support topics into knowledge base articles
  • Write scripts against APIs and in other various languages (PowerShell, Python, etc.)
  • Work closely with sales to tailor remote and on-site demonstrations

Benefits

  • Competitive Salary
  • Employer-subsidized health insurance
  • Casual workplace
  • Zero bureaucracy
  • Top-of-the-line programming environments and applications

Company

MVP Systems Software is an innovative, fast paced, high energy team that delivers workload automation solutions to the world’s leading companies. Founded by developers, MVP has created a culture of independent thinking and agile management. Employees at all levels have the freedom and resources to apply their skills in the most effective way.

Interested?

To be considered for this opportunity, please contact hr@mvpsi.com with your resume and cover letter.